return

You want to cancel your order?
No problem, here is a short and concise description of how you can easily cancel your order.

How does the exchange process work?

We will gladly exchange your Fischers Fritze product within 30 days.
Please note that we can only exchange the size and/or products in the same price category. If in doubt, please contact our customer service.

1. Print out the Fischers Fritze exchange form or write down all relevant information on a piece of paper.
2. enter your new desired size as well as your order number and your name.
3. send your bracelet together with the exchange form in a padded envelope or parcel as registered mail / registered letter (for international shipments) or similarly stamped shipments that can be tracked to:

FISCHERSFISCHERS FRITZE GmbH
Scheidtweilerstraße 79
50933 Cologne

Exchange >

How does the return process work ?

1. print the Fischers Fritze withdrawal form or write down all the necessary information on a piece of paper.

2. enter all the necessary information in the withdrawal form.

3. send your bracelet together with the withdrawal form in a padded envelope or parcel as a registered letter (for international shipments) or similarly stamped items that can be tracked to:

FISCHERSFISCHERS FRITZE GmbH
Scheidtweilerstraße 79
50933 Cologne

4. After receiving your return, we will take care of refunding your order as quickly as possible.

Please note that already worn bracelets are excluded from returns.

Exchange & return of worn bracelets
Please understand that we cannot revoke or exchange worn bracelets. We make each of our products with hand, sense and reason. We do not want to discard our bracelets for no reason. Please be fair and only return bracelets that are unworn and new. Thank you!

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Fischers Fritze GmbHScheidtweilerstr. 79, 50933 Cologne, Germany, info@fischers-fritze.com, Phone: 0221- 99028888) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from return this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the return of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

If you cancel the entire order, the initial shipping costs incurred will be refunded. If it is a partial withdrawal of the order and the purchase amount falls below the free shipping limit of 65 euros after the returned item(s) have been refunded, the shipping costs of 3.60 euros (DE) or 5.60 euros (EU) will be offset against the amount of the refund. - So in the end you always pay exactly what is ultimately purchased.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Cancellation policy created with the Trusted Shops legal text editor.