return

You want to cancel your order?
No problem, here is a short and concise description of how easy it is to cancel your order.

How does the exchange work?

We will gladly exchange your Fischers Fritze product within 30 days.
Please note that we can only exchange sizes and/or products in the same price category.

1. Print out the Fischers Fritze exchange form
2. Enter your new desired size as well as your order number and name.
3. send your bracelet together with the exchange form in a padded envelope or parcel as a drop-in registered letter / registered mail / registered letter (for international shipments) or similarly franked shipments that have the option of tracking

FISCHERS FRITZE GmbH
Lichtstraße 46
50825 Köln

For exchange >

How does the return work?

1. print out the Fischers Fritze revocation form

2. Enter all necessary information in the withdrawal form.

3. send your bracelet together with the revocation form in a padded envelope or parcel as a registered mail / registered mail / registered letter (for international shipments) or similarly franked shipments that have the option of tracking:

FISCHERS FRITZE GmbH
Lichtstraße 46
50825 Köln

4. Upon receipt of your return, we will take care of refunding your order as soon as possible.

We would like to point out that already worn bracelets are returnexcluded.

Exchange & return of worn bracelets
Please understand that we cannot revoke or exchange worn bracelets. We manufacture each of our products with hand, sense and understanding. We do not want to dispose of our bracelets without reason. Please be fair and only send us back bracelets that are unworn and new. Thanks!

revocation instruction

Consumers have a fortnightly right of withdrawal.

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Fischers Fritze GmbH, Lichtstraße 46, 50825 Köln, Germany, info@fischers-fritze.com, telephone: 022199028888) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you withdraw from this Agreement, we shall refund to you all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your withdrawal via your return of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or surrender the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us via the return of this Agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

revocation instruction provided with the Trusted Shops legal texter in co-operation with Wilde Beuger Solmecke lawyers.